A 70-year-old management book teaches us about AI adoption
Page from PF Drucker’s The Practice of Management, 1955
Inside out: designing transformation around the people living it
How to start from the inside. Understand how the people inside the organisation actually work – their processes, their pain points, their knowledge, their capacity for change – and design the transformation around that reality. Not because internal experience matters more than external experience, but because internal experience determines external experience.
Why change programmes fail when they skip the research
Organisations make expensive structural and workforce decisions without properly researching the people affected. It happens constantly, across every sector, and the pattern is remarkably consistent.
What service design brings to change management
Most change management follows a familiar sequence. Stakeholder analysis. Communications plan. Training schedule. Go-live date. Then a period of hoping people adopt the new way of working before the programme team moves on.
EU AI Act readiness – what organisations need to do by August 2026
The EU AI Act's first major compliance deadline lands in August 2026. Most organisations in Irish financial services know this. The problem isn't awareness – it's the gap between knowing the obligations exist and understanding what they actually require your organisation to change.