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Change management, designed from the inside out

We help you understand how transformation actually lands on your teams.

Then we design change that works with your people, not around them.

A change manager and service designer discuss a transformation programme.

Advisory

We work with leadership teams to design change programmes grounded in how people actually work – not how the org chart says they should. From AI adoption to operating model shifts, we bring service design methods to the problems that matter most: adoption, resistance, and making change last.

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A group of contract service designers, researchers, change managers and technical staff working on a change programme.

PEOPLE

We place experts like service designers, UX researchers, change leads and people operations specialists directly into your teams. They do the work alongside your people - and the expertise transfers naturally. When the engagement ends, the capability stays. We'd rather build your team's muscle than bill for ours indefinitely.

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  • "We worked with Delve over a number of years on employee experience and organisation design projects. They consistently provided us with deep insight following their collaborative and research-driven methodology and approach. This has worked well for us across many initiatives that benefit both our employees and customers."

    —Jon Sinden, Head of UX, Bank of Ireland.

  • "We asked Delve to empower the ecommerce team with a change project, to help us increase average order value. The guys ran an efficient, impactful sprint, grounded in research and collaborative ideation. This helped the team take immediate action and change ways of working. I'm delighted to recommend Delve to my network."

    —Frank Gaine, Director of Insights & Experience, Smartbox.

  • "Having worked with Edward on a number of assignments I recommend them to other businesses looking to hire the right talent needed for growth and transformation."

    —Justin Cullen, Chief Innovation Officer, Core Media Group.

  • “I've worked with Ed and the team for years, and I am happy to recommend his org. design and talent services. He really understands the digital experience world and represents our company well to potential candidates.”

    —Fergal O’Connell, Director of Digital Experience, Aer Lingus.

  • "Delve benchmarked the market, helped us define role descriptions and org. structure, and then found us the right people. Every candidate aligned with our culture and values. Many remain with us today, many years later. The process was expertly managed from start to finish."

    —Anthony Quigley, EdTech founder and investor.

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About us

Delve is a principal-led advisory and people business, founded by Edward Conmy. Edward is a APMG certified change manager, holds a Postgraduate Diploma in Service Design and has spent 15+ years applying human-centred research and design methods to change and transformation programmes for some of Ireland's best-known organisations – including Bank of Ireland, Musgrave Group, Smartbox, Aer Lingus, Samsung, Coca-Cola Company, Microsoft and more.

from the inside out

Most change programmes start with the structure and hope the people follow. We start with the people - mapping how they experience change, where it breaks down, and what would make it work. That's service design applied to organisational change. The result is transformation that sticks, because it was designed around the people who have to live with it.

  • Making sure the technology actually lands across the business

  • Embed a continuous product mindset, drop the project focus.

  • Building the capability and the culture to operate differently

  • New structures, new ways of working, properly embedded

  • Behaviour change, not just policy

  • Ensure colleagues deliver a seamless and valuable experience to customers.

  • Plans grounded in how teams actually operate, not just headcount models.

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Let’s Talk

Let us know what change you need to deliver.